Consumer Durables & Others

Consumer Durables Services

Consumer durables demand careful handling, secure storage, and timely delivery because every scratch, dent, or delay impacts customer satisfaction. Genex Logistics delivers end-to-end supply chain solutions designed specifically for electronics, home appliances, furniture, and consumer goods manufacturers, distributors, and retailers across India.

From warehouse to doorstep we ensure your products arrive in perfect condition, every time.

Industry Overview

Consumer durables are high-value products built to last – refrigerators, washing machines, televisions, air conditioners, furniture, and electronics that customers invest in for years of use. These products require logistics partners who understand the importance of damage-free handling, secure storage, and reliable delivery.

At Genex Logistics, we specialize in warehousing, fulfillment, transportation, and last-mile delivery for consumer durables – ensuring your products reach retailers, dealers, and end customers safely and on schedule. Whether you’re distributing through retail networks, e-commerce platforms, or direct-to-consumer channels, we have the expertise and infrastructure to support your business.

Who We Serve

By Business Type: Consumer Electronics Manufacturers, Home Appliance Brands, Furniture Companies, Lighting & Electrical Brands, Kitchen Appliance Manufacturers, Home Décor & Furnishing Companies, E-commerce Sellers, Retail Chains & Distributors, D2C Brands, and Multi-Brand Outlets.

By Product Category: Televisions & Audio Systems, Refrigerators & Washing Machines, Air Conditioners & Coolers, Kitchen Appliances, Small Domestic Appliances, Furniture & Mattresses, Lighting Fixtures, Fans & Electrical Products, Home Décor & Furnishings, and IT Peripherals & Accessories.

Our Services

Warehousing & Storage Solutions

Consumer durables require clean, secure, and organized storage to prevent damage and ensure product integrity. Our warehouses are designed to handle large appliances, fragile electronics, and bulky furniture with care.

• Pan-India warehouse network across 28 states
• Dedicated and shared warehousing options
• Clean, dust-free storage environments
• Heavy-duty racking for large appliances
• Secure storage for high-value electronics
• Furniture-specific handling and storage areas
• 24/7 CCTV surveillance and access control
• Fire safety and pest control systems
• Real-time inventory visibility through WMS
• Scalable capacity for seasonal and festive demand

Inventory & Order Management

Managing consumer durables inventory requires precision—tracking serial numbers, managing warranties, and ensuring proper stock rotation. Our systems ensure complete visibility and accuracy.

• Serial number and IMEI tracking
• Batch and lot management
• FIFO stock rotation
• Cycle counts and inventory audits
• Real-time stock visibility
• Multi-channel order consolidation
• Automated order processing and allocation
• Integration with ERP and e-commerce systems
• Warranty documentation management
• Dead stock identification and reporting

Fulfillment Services

Whether you’re fulfilling orders for retail chains, marketplace sales, or D2C customers, our fulfillment operations ensure accuracy, speed, and product safety.

• Order capture from multiple sales channels
• Pick, pack, and dispatch with barcode verification
• Quality checks before dispatch
• Protective packaging for fragile products
• Branded and custom packaging options
• Same-day and next-day dispatch capabilities
• Marketplace integration (Amazon, Flipkart, etc.)
• B2B fulfillment for dealer and retailer orders
• Installation coordination support
• Real-time order tracking and updates

Transportation & Distribution

Large appliances and fragile electronics need careful transportation with proper securing and handling. Our fleet and processes are designed to minimize damage and ensure on-time delivery.

• Full Truck Load (FTL) for bulk shipments
• Less Than Truck Load (LTL) and Part Truck Load (PTL) options
• Dedicated vehicles for high-value cargo
• Proper securing and cushioning for fragile items
• GPS-enabled real-time tracking
• Multi-drop distribution for dealer networks
• Express transportation for urgent requirements
• Inter-city and intra-city movement
• Proof of delivery with documentation
• Route optimization for cost efficiency

Last-Mile Delivery Services

The last mile is where customer experience is defined. Our last-mile network ensures your consumer durables reach customers safely—whether in metro cities or remote towns.

• Multi-courier aggregation with 50+ partners
• White-glove delivery for premium products
• Large and heavy item delivery capabilities
• Scheduled delivery slots for customer convenience
• Real-time tracking with customer notifications
• Proof of delivery with photos and e-signatures
• Cash on Delivery (COD) handling
• Installation appointment coordination
• Failed delivery management and re-attempts
• Pan-India coverage across 28 states

Reverse Logistics & Returns Management

Consumer durables often involve returns, exchanges, and warranty repairs. Our reverse logistics ensures smooth processing while minimizing revenue loss.

• Customer return pickups
• Quality inspection and grading
• Repair center coordination
• Refurbishment and repackaging
• Warranty claim processing support
• Defective product segregation
• Return-to-vendor (RTV) management
• Exchange order fulfillment
• Return analytics and insights

Value-Added Services

Our value-added services help you get your products retail-ready and enhance customer experience.

• Product inspection and quality checks
• MRP labeling and price tagging
• Barcode and serial number labeling
• Protective packaging and repackaging
• Kitting and bundling for combo offers
• Demo unit preparation
• Accessory attachment and verification
• Display unit preparation for retail
• Gift packaging for special occasions

Installation Support Coordination

Many consumer durables require professional installation. We coordinate with your installation teams to ensure seamless post-delivery service.

• Delivery and installation scheduling
• Technician appointment coordination
• Installation completion tracking
• Customer feedback collection
• Demo and handover documentation

Consumer Durables Segments We Serve

• Large Appliances – Refrigerators, washing machines, air conditioners, and dishwashers requiring careful handling and white-glove delivery
• Consumer Electronics – Televisions, audio systems, gaming consoles, and home entertainment products
• Small Appliances – Microwaves, mixers, vacuum cleaners, water purifiers, and kitchen gadgets
• Furniture & Mattresses – Sofas, beds, tables, chairs, and mattresses requiring space-efficient logistics
• IT & Peripherals – Laptops, monitors, printers, and computer accessories
• Lighting & Electricals – Fans, lights, switches, and electrical fittings
• Home Décor – Furnishings, décor items, and home improvement products

Why Choose Genex Logistics

The Genex Advantage for Consumer Durables

• Damage-Free Handling – Trained teams and proper equipment for fragile and heavy products
• Secure Storage – 24/7 surveillance and access control for high-value inventory
• Pan-India Network – Warehouses and delivery coverage across 28 states
• Technology-Enabled – Real-time tracking, WMS integration, and inventory visibility
• Multi-Channel Fulfillment – Support for retail, e-commerce, and D2C channels
• White-Glove Delivery – Premium delivery experience for high-value products
• Scalable Capacity – Flexible operations for festive seasons and sale events
• Returns Expertise – Streamlined reverse logistics for repairs and exchanges
• Installation Coordination – Seamless handoff to installation teams
• Dedicated Support – Account managers focused on your success

Ready to Deliver Excellence to Your Customers? Partner with Genex Logistics for safe, reliable, and efficient logistics solutions for your consumer durables business.