Reverse Logistics

How Genex Reverse Logistics Works

Step 1: Return Initiation Customer requests return through your channels. We can integrate with your systems to receive return requests automatically or handle return authorization directly.

Step 2: Pickup Arrangement We schedule convenient pickup from the customer location—home, business, or designated drop points. Customers receive confirmation and tracking information.

Step 3: Transportation Returns move through our network to designated processing facilities. We optimize routing to balance speed and cost, with expedited options for time-sensitive returns.

Step 4: Receipt & Inspection At our processing facility, returns are received, logged, and inspected. Trained staff assess product condition against your disposition criteria.

Step 5: Disposition Decision Based on inspection, products are routed to appropriate disposition:

• Restock — Products in sellable condition returned to inventory
• Refurbish — Products requiring minor repair or repackaging
• Liquidate — Products sold through secondary channels
• Recycle — Materials recovered for recycling
• Dispose — Products with no recovery value properly disposed

Step 6: Value Recovery We execute the disposition path—restocking to your warehouse, selling through liquidation channels, processing for recycling, or arranging proper disposal.

Step 7: Reporting & Analytics Complete visibility into return volumes, reasons, disposition outcomes, and value recovery. Analytics help identify patterns and improvement opportunities.

Reverse Logistics Services

• Customer Return Management Complete handling of customer-initiated returns—from pickup scheduling through final disposition. We can manage the entire process or handle specific components based on your needs.
• Warranty & Repair Logistics Coordinate warranty return flows—collecting products from customers, routing to repair facilities, and returning repaired items. Track warranty claims and repair status throughout.
• Product Recall Management When recalls occur, time matters. We rapidly mobilize retrieval operations, track collection progress, and ensure proper handling of recalled products.
• Asset Recovery & Liquidation Maximize value from returned, excess, and obsolete inventory through refurbishment, secondary market sales, and auction channels. Recover value that would otherwise be written off.
• Recycling & Disposal Ensure proper environmental handling of products reaching end-of-life. Comply with e-waste regulations, recover recyclable materials, and document disposal for compliance purposes.
• Returnable Packaging Management Track, collect, and manage reusable packaging assets—pallets, containers, crates, and packaging materials. Ensure packaging returns to service rather than being lost or discarded.

Industries Benefiting from Reverse Logistics

• E-Commerce & Retail High return volumes require efficient processing to maintain margins and customer satisfaction. Returns management is a core competency for successful e-commerce operations.
• Consumer Electronics Electronics face high return rates from DOA units, compatibility issues, and buyer remorse. Refurbishment and secondary market sales recover significant value.
• Fashion & Apparel Apparel sees the highest return rates—sizing issues, style preferences, and online purchase behavior drive substantial reverse flows.
• Automotive Parts returns, warranty claims, and core exchange programs require sophisticated reverse logistics to manage quality and recover value.
• Medical Devices & Equipment Regulated returns require proper handling, documentation, and disposition. Compliance is essential.
• Industrial Equipment End-of-lease returns, trade-ins, and decommissioned equipment require logistics support for collection and disposition.

The Challenge of Returns

Reverse logistics is inherently more complex than forward logistics:

• Unpredictable Volumes Returns happen randomly, making volume forecasting difficult. Processing capacity must handle peaks without excessive idle capacity.
• Variable Condition Each returned product is different—damaged, used, opened, pristine. Individual assessment is required.
• Geographic Dispersion Returns originate from countless customer locations rather than concentrated origins. Collection is inherently expensive.
• Disposition Complexity Multiple disposition paths require decisions, routing, and different processing for each outcome.
• Speed vs. Cost Tension Customers want instant refunds while economics demand efficient processing. Balancing these creates operational challenges.
• Information Requirements Tracking individual units through variable paths requires sophisticated systems and data management.

The Genex Reverse Logistics Advantage

• Processing Infrastructure Dedicated facilities equipped for return processing—receiving, inspection, sorting, refurbishment, and disposition execution.
• Trained Personnel Staff trained in product inspection, condition assessment, and disposition decision-making. We become an extension of your quality standards.
• Technology Platform Systems designed for reverse logistics—tracking individual items, managing disposition workflows, and providing complete visibility.
• Recovery Expertise Knowledge of secondary markets, liquidation channels, and recycling options maximizes value recovery from returned products.
• Carrier Network Efficient return transportation through our extensive network, with options for customer convenience and cost optimization.
• Compliance Knowledge Understanding of regulations affecting returned products—especially in electronics, medical, and hazardous material categories.

Stop treating returns as an afterthought. Genex Reverse Logistics brings structure, efficiency, and value recovery to your reverse supply chain.

Email Us: info@genexlogistics.in | Prefer to Talk? Call us directly: +91-11-28085421

Frequently Asked Questions

How do you handle returns from anywhere in India?

Our pan-India network enables pickup from virtually any location. For remote areas, we can arrange drop-point options or coordinate third-party pickup.

Can you integrate with our e-commerce platform?

Yes. We offer integration with major e-commerce platforms and can work with your development team on custom integration.

How quickly can returns be processed?

Standard processing completes within 2-3 business days of receipt. Expedited options are available for time-sensitive situations.

What happens to products that can’t be resold?

Depending on product and condition: refurbishment for secondary sale, component harvesting, recycling, or proper disposal. We maximize value at each stage.

How do you determine disposition?

We work with you to establish clear criteria for each disposition path. Our team applies these criteria consistently during inspection.

What reporting do you provide?

Comprehensive reporting including return volumes, reasons, disposition outcomes, recovery rates, and trend analysis. Custom reports available.